Transformation, Transition and Change Specialist
Programme and Project Management Services
Systems Change Management
Service Transformation Governance
Workstream Transition Management
Technical Delivery Leadership
Enterprise Data Hub Governance
Data Integration and
Data Migration Specialist
Project Recovery and Restructuring
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Balanced Transformation and Change Delivery
Two Shores provides specialist leadership for complex, mission critical technology and service transformation.
We guide organisations through complex change where customer experience, data integrity, operational continuity and the impact on people all require careful balance. We do this by leveraging teamwork, deep technical understanding and clear governance and communication to assure delivery of controlled outcomes within highly demanding environments.
Two Shores is proud to have led engagements with many household names at the top of their game.
Click on the link to learn more about some key engagement case studies.
Simplified Strategic Delivery
Complex change is our DNA and we specialise in simplification.
Two Shores provides the structure needed to align technical activity with business intent. Whether working with Agile or an agreed hybrid approach, we support the people affected by change through predictable processes and clear communication. This framework provides the clarity to empower informed strategic decisions and tactical changes that in turn assure controlled delivery, with consistent progress, across multi-party and multi-domain environments.
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We ensure technical and operational teams understand their roles, that dependencies are clearly identified early, and that delivery remains aligned with business priorities throughout the change lifecycle.
Extensive Experience
Two Shores' experience spans mobile, fixed line, fibre, broadband and satellite communications, as well as logistics and enterprise scale technology platforms. Our work covers the full spectrum of technical change, including new platform builds, large scale data and application migrations, legacy system remediation, cloud adoption, operational tooling, systems integration and complex cross platform dependencies.
We have led programmes involving customer and operational data migration, enterprise data architecture alignment, real time provisioning, billing and fulfilment systems, middleware integration, service management tooling, data lake and warehouse platforms, and major re engineering of operational processes and application portfolios. This includes deep involvement in design discussions, technical planning, interface modelling and controlled build and deployment across multi system environments.
Across all engagements we work closely with customer facing, operational and technical teams to ensure that the people who carry the change understand its purpose and are equipped to adopt new applications, data flows and operational processes. This alignment supports accurate delivery, reliable cutovers and sustainable long term operation.
Two Shores has delivered transformational change for organisations including Shell Energy, Inmarsat, Virgin Media, Royal Mail, the Post Office and British Telecom. These programmes required detailed technical insight, disciplined planning and dependable leadership where full production customer bases and mission critical platforms were in scope. See our case studies for further details.
Client Portfolio Case Studies
Two Shores Capability - Our Clients' Success
Shell Energy
Context: Transition and change leadership following Shell Energy’s acquisition of the Post Office Telecoms business. Scope included fixed line, broadband and fibre services and the analogue to digital 'All IP' transition.
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The Challenge: Supplier exit, multi party network novations across Shell Energy, Post Office, TalkTalk Business and Openreach, and complex data migration. All required delivery during Covid lockdown with no customer impact.
Approach: Two Shores established programme governance and directed supplier exit, TUPE and data migration governance in addition to coordination of technical migration activity across all parties. Two Shores provided the structure and momentum needed to maintain delivery pace, including performance management of an unmotivated outgoing supplier.
Outcome: Full migration delivered to time with customer transition meeting all agreed success criteria.
Inmarsat
Context: Enterprise applications and data migration for a Service Delivery Transformation programme supporting a major new product introduction.
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Challenge: A time bound new service launch required full data migration to an outsourced agile-built platform. The programme was running behind schedule with fixed business deadlines.
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Approach: Two Shores introduced phased agile migration, aligned offshore delivery partners, and implemented rigorous governance for data cleanse and end to end migration. The approach stabilised delivery, addressed legacy data issues and restored confidence at programme level.
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Outcome: Delivered the complete data migration, including full data cleanse, to time and enabled the launch of the business critical new satellite service. Delivery was transitioned into lockdown remote working and completed successfully during Covid.
Virgin Media
Context: Enterprise-wide transformation as part of the Twenty First Century Voice programme, migrating legacy TDM services to a fibre driven digital platform.
Challenge: High complexity integration across the enterprise data hub, data warehouse, reporting systems and multiple operational platforms, alongside parallel delivery of 'real time mirrored' provisioning and assurance enhancements.
Approach: Two Shores led data integration governance, coordinated EDH and EDW alignment, oversaw reporting transformation and directed delivery of new assurance and mirror capabilities across multi system environments.
Outcome: Successful multi year integration delivered a stable data and platform foundation for Virgin Media’s national VoIP solution for consumer and business services.
British Telecom
Context: Delivery of the IT stack for BT Wholesale’s largest strategic programme, providing a white label end to end platform for a Tier One mobile operator.
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Challenge: Full delivery of Lead to Cash and Trouble to Resolve systems including CRM, portal, middleware, billing and assurance, within a high risk and time constrained environment.
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Approach: Two Shores rebuilt delivery processes, stabilised the supplier relationship, governed multi system build activity and drove SDLC discipline across a complex multi party delivery landscape.
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Outcome: The complete platform build was delivered to time, fulfilling BT’s directive to achieve a successful outcome under challenging conditions.
Royal Mail
Context: Service transition for a £130 million transformation programme involving new supplier arrangements and new operational tooling.
Challenge: Transitioning services from incumbent CSC to BT under a new SIAM model while introducing ServiceNow and preparing for nationwide Mobile Device Management deployment for eighty five thousand devices.
Approach: Two Shores directed the service transition work stream, established SIAM aligned governance and set up the MDM programme structure including technical planning, operational readiness and dependency management.
Outcome: All transition activities completed successfully, providing a controlled shift to BT and establishing the foundations for large scale MDM deployment.
Post Office
Context: Major transformation to migrate CRM, BSS, call centre operations, network services and associated systems from BT to Fujitsu.
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Challenge: Programme was six months behind schedule, carried a fixed cutover date and required management of a supplier exit under difficult conditions while maintaining customer service levels.
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Approach: Two Shores redesigned governance, resolved partner issues, recovered supplier performance and directed all cutover preparation including data migration, operational readiness and coordinated exit activities.
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Outcome: All elements delivered to the fixed timetable, maintaining service levels and ensuring a controlled transition to the new managed service model.
Two Shores
Transformational Information Systems Consulting
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